Terms & Conditions

These Terms & Conditions apply when you use our website and when you order food from Ching Cafe (“Ching Cafe”, “we”, “us”). By placing an order, sending a message or writing a review, you agree to these terms, our Privacy Policy and our Cancellation, Refund & Delivery Policy.

1. How ordering works

• You choose dishes on the website and send the order to us on WhatsApp. Sending the message is an order request.
• Your order is confirmed only when we reply on WhatsApp or call you. We may decline or change an order – for example if a dish is unavailable, the address is outside our delivery area or we are about to close – and we will tell you before preparing it.
• Please give a correct name, phone number and address and keep your phone reachable. We may call to confirm large or unusual orders.
• Orders are accepted during our opening hours: Open daily · 8:00 AM – 11:00 PM.

2. Menu, prices and availability

• Prices are in Indian Rupees (₹) and are the prices shown at the time you place the order. The total on your WhatsApp order message is the amount you pay.
• Menu items, prices and portion sizes may change without notice. If a price on the website is clearly wrong, we will tell you before confirming and you may cancel.
• Food photos are for illustration; the actual dish may look slightly different.

3. Delivery

• We deliver in and around Baijnath (Distt. Kangra, Himachal Pradesh). Delivery is FREE.
• Delivery usually takes 30–60 minutes after confirmation. Times are estimates and can be longer at busy hours, in bad weather or because of road conditions.
• Full details are in our Cancellation, Refund & Delivery Policy.

4. Payment

Payment is Cash on Delivery. Please pay the full order amount when your food is delivered or collected. We do not take online payments on this website. If orders are repeatedly refused at the door, we may decline future orders from the same number.

5. Cancellations, refunds and complaints

You can cancel free of charge within 5 minutes of placing the order, before we start preparing it. Because food is perishable, it cannot be returned once delivered. If something is wrong, missing or not up to standard, tell us within 30 minutes of delivery and we will put it right. See the Cancellation, Refund & Delivery Policy for details.

6. Food safety, allergens and veg / non-veg

• Our kitchen handles nuts, dairy, gluten, soy, egg and non-veg items. Please tell us about any allergies when ordering. Veg and non-veg dishes are cooked in the same kitchen.
• Dishes are marked with the standard green (veg) and red (non-veg) symbols. Some items are available in both veg and non-veg versions – please check the option you select.
• Spice levels are approximate. Food is best eaten fresh; please refrigerate leftovers promptly.

7. Reviews

• Reviews must describe your own genuine experience with Ching Cafe.
• Do not post anything abusive, hateful, obscene, defamatory, misleading, spam or advertising, or anyone’s personal details (such as phone numbers).
• We may remove reviews that break these rules. We do not edit the meaning of reviews and we do not pay for reviews.
• By posting, you allow us to show your name (as you entered it), city, rating and review on our website.
• The website accepts up to 80 reviews in total, after which the review form closes.

8. Using our website

The website’s design, text, logo and photos belong to Ching Cafe and may not be copied for commercial use without permission. Please do not misuse the website, try to break its security or send fake orders.

9. Limitation of liability

We take care to prepare and deliver good food on time. To the extent permitted by law, our total liability for any order is limited to the amount paid for that order, and we are not liable for indirect losses such as missed plans or travel costs. Nothing in these terms limits your rights as a consumer under the Consumer Protection Act, 2019, or our liability where the law does not allow it to be limited.

10. Governing law

These terms are governed by the laws of India. Disputes are subject to the courts having jurisdiction over Baijnath, District Kangra, Himachal Pradesh, without affecting your right to approach a Consumer Commission.

11. Changes

We may update these terms from time to time. The version on this page at the time of your order applies to that order.